TRAI SOP for Restoration of Telecom Resources Disconnected for UCC

Notification/Circular No.: Notice No. 20250421-14

Document Date: April 21, 2025

Applicable Act/Rule: Telecom Regulatory Authority of India 1997

Description:

Bombay Stock Exchange (BSE) has issued a notice regarding the Telecom Regulatory Authority of India (TRAI) Direction dated April 07, 2025. This direction introduces a Standard Operating Procedure (SoP) that must be followed by Access Providers (telecom service providers) for restoring telecom resources (like SIMs, numbers, etc.) that were previously disconnected due to involvement in sending Unsolicited Commercial Communications (UCC).

This SOP arises under the framework of the Telecom Commercial Communications Customer Preference Regulations, 2018, and seeks to ensure a structured and secure process for handling restoration requests. The procedural framework aims to prevent misuse and recurrence of UCC violations by ensuring due diligence is undertaken before reinstating any disconnected resources.

Key Points:

  • Applies to all Access Providers handling telecom resources.
  • The SOP must be followed strictly for any request for restoration of disconnections done under UCC violations.
  • Trading Members are advised to be aware, especially if such resources are linked to their trading or communication infrastructure.
  • The detailed SOP is provided in Annexure A of the notice.

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