Notification/Circular No. – Press Release dated August 12, 2025
The Reserve Bank of India has consistently stressed that banks must communicate with customers in their preferred language to improve clarity and accessibility. The RBI Master Circular on Customer Service in Banks requires banks to provide all customer-facing materials in Hindi, English, and the relevant regional language.
RBI has reiterated through its circulars and letters (most recently on September 30, 2024) that all customer communications must be issued in a trilingual format—Hindi, English, and the regional language. To ensure quick grievance handling, banks must maintain a robust board-approved mechanism, supported by the RBI Integrated Ombudsman Scheme (RB-IOS), 2021. Additional support includes:
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