Compliance requirements under the Rules

1. Appoint a nodal person or an alternate senior resident in India (Rule 4(1))

Appoint a nodal person of contact or an alternate senior designated functionary who is resident in India, to ensure compliance with the provisions of the Act or the rules made thereunder

2. Provide required information on e-commerce website(Rule 4(2))

Provide following information on platform, displayed prominently to its users, namely:

• • Legal name of the e-commerce entity;
  • Principal geographic address of headquarters and all branches;
  • Name and details of its website; and
  • Contact details like e-mail address, landline and mobile numbers of customer care as well as of grievance officer

      3. Establish Grievance Redressal Mechanism (Rule 4(4))

Establish an adequate grievance redressal mechanism having regard to the number of grievances ordinarily received by such entity from India

4. Appoint a Grievance Officer for Consumer Grievance Redressal (Rule 4(4))

Appoint a Grievance Officer for Consumer Grievance Redressal

5. Display of details of Grievance Officer for Consumer Grievance Redressal (Rule 4(4))

Appoint a Grievance Officer for Consumer Grievance Redressal and shall display the name, contact details, and designation of such officer on its platform

6. Acknowledge receipt Consumer Complaint (Rule 4(5))

Grievance Officer should acknowledge the receipt of any consumer complaint within 48 hours from the date of receipt of the complaint

7. Redresses Consumer Complaint (Rule 4(5))

Grievance Officer should redresses the complaint within one month from the date of receipt of the complaint

8. Seller not to represent as consumer on marketplace e-commerce platform (Rule 4(6))

In case of sale of imported goods on e-commerce platform, details of any importer from whom it has purchased such goods, or who may be a seller on its platform shall be mentioned on e-commerce platform

9. Not to refuse the return of goods in certain circumstances (Rule 4(9))

Consent of a consumer for the purchase of any good or service offered on its platform shall only be recorded where such consent is expressed through an explicit and affirmative action, and no such entity shall record such consent automatically, including in the form of pre-ticked checkboxes

10. Liabilities of Marketplace E-Commerce Entities (Rule 5 )

A marketplace e-commerce entity shall comply with all the provisions of Rule 5 of Consumer Protection (E-Commerce) Rules, 2020

11. Seller not to represent as consumer on marketplace e-commerce platform(Rule 6(2))

As a seller on marketplace e-commerce platform, no seller shall falsely represent itself as a consumer and post reviews about goods or services or misrepresent the quality or the features of any goods or services

12. Not to refuse the return of goods in certain circumstances (Rule 6(3))

Goods sold through marketplace e-commerce platform shall not be refused to take back, withdraw, discontinue, refuse to refund, if such goods are defective, or not of characteristics, features as advertised or if such goods are delivered late from the stated delivery schedule

13. Written contract with marketplace e-commerce entity (Rule 6(4))

Any seller offering goods through a marketplace e-commerce entity shall:

1. 1. Have a prior contract with e-commerce entity
   2. Appoint a grievance officer
   3. Ensure that advertisements of goods are consistent with actual characteristics
   4. Provide to e-commerce entity details as prescribed

      14. Information to be displayed on marketplace e-commerce platform (Rule 6(5))

Seller offering goods through a marketplace e-commerce entity shall provide required information as prescribed to e-commerce entity to be displayed on its platform.